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  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • Do you offer gift cards?
    Yes, these are available from our online shop. As they’re in digital format, they can be sent via email with a personal message from you. And they're a great last-minute option. Click the button below to get your gift card!
  • What payments methods do you accept?
    We accpet payment from all major credit and debit cards including: VISA, VISA Debit, Mastercard, Maestro, American Expresss, UnionPay, Diners Club, JCB, Discover and CartesBancaries. We also accept PayPal, Apple Pay and Google Pay. You can also spread the cost with Klarna and Clearpay monthly installment options available. You will be directed to the Klarna or Clearpay website to confirm payment before returning to our site to get your order confirmation.
  • How do I get my cards Graded?
    All major professional grading companies look for the same things: any imperfections, including errors due to manufacturer defects and micuts, centering, staining, sharp edges, and creases. The more perfect the condition of the card is, the higher the value of the card will be. The numerical grades given to cards are based on the centering of a card, the corners of a card, the edges of a card, and the surface of a card. Please note though that different grading companies can affect the value of the card. Some graders are more widely accepted in the hobby than others. We recommend doing your research before submitting your collection to a grading company that may not carry the same weight on the secondary market as a better, more established company.
  • Should I get my cards graded?
    Grading cards can seem like an arduous task, and raises the question of should I or shouldn't I grade my card. Firstly as nice as the cards look all cased up you need to ask yourself a few questions: I appreciate that the information is 100% clear, but we hope that this helps a little into the questions or opportunities that you need to consider when it comes to grading!
  • How much are my cards worth?
    The trading card market fluctuates similarly like the stock market; cards can rise and fall with how well or how poorly a player is doing on any given day. All it takes is one great game for the value of a trading card to skyrocket. The most popular and best marketed celebrities always command a higher value than their less popular counterparts, and teams in bigger sports markets will also bring in higher pricing on the secondary market. However, the single biggest factor when it comes to the value of a trading card is condition. The condition of the card (also known as the grade of the card) makes a dramatic difference to the overall value. Any damage on the front or back of the card (including manufacturer defects) can be the difference between thousands of Pounds (GBP). Professional graders look at any imperfections, including errors due to manufacturer defects and micuts, centering, staining, sharp edges, and creases. Therefore, getting an exact value for the trading cards in your collection can be tricky. Looking at recent sold auctions and sales on reputable websites can give you a much better idea of how much your cards are worth. If a card is graded this can also add to the value of a card - see grading my cards for more information!
  • How do i start collecting?
    Whatever it is that you want to collect from Football cards, F1 cards, Star Wars cards, Meta Zoo, Yu-Gi-Oh!, there's tons of information out there and it can be a challenge of where to start, which set, which manufacturer? We reccomend these steps in deciding. The wonderful thing about the card collecting hobby is that monster hits can be found by anyone — even you!
  • What size Toploader do I need?
    We have a handy, printed-friendly trading card gauge that you can use to determine what size toploader your cards are before you place an order. Even within the same set, cards can be slightly different sizes, and it’s best to check ahead of time to make sure you order the right size. Simply print off our card gauge, and hold your card perpendicularly to the gauge to see how thick your card is, and place your order based on the results. If you feel it’s close, order one size up so you don’t damage the face of the card while trying to squeeze it in a toploader that’s too small. Gauge to be uploaded Soon! Alos check out our VaultX collection to protect your cards!
  • How are my products sent? Are they protected?
    Depending on the product purchased, all are sent in bubble protective envelopes or boxed to ensure that the product reaches you in the best possible condition.
  • How much does delivery cost?
    The costs for delivery on Royal Mail Tracked 48 services are: The costs for delivery on Royal Mail Tracked 24 services are: For International Shipping, all orders are sent by tracked mail through Royal Mail International and your local service provider. Due to multiple price variances these costs can be seen at the checkout. If your country does not appear on the list to ship to please contact us and we will do our best to try and sort out shipping to your country.
  • Which service will my order be shipped with?
    All UK orders are shipped through Royal Mail's Tracked services. Standard delivery at the checkout is for RM48, you do have the option to upgrade this service to RM24.
  • How long will it take to receive my order?
    Once you have confirmation that you order has shipped, all UK deliveries on Royal Mail Tracked 48 should be received within 2-3 business days. If you select Royal Mail Tracked 24 you parcel should be revieced within 1-2 Business Days. These timelines are barring any courier issues or busier periods (Black Friday, Xmas, etc.) If you do have any issues please contact us.
  • How long does it take to despatch my order?
    We have collections every Monday, Tuesday , Thursday & Friday evenings (except on Bank Holidays). All sealed product orders we aim to get out on the same day if ordered before 1pm (midday), any order after this time will be on the next collection.
  • How long does it take to approve my refund request?
    Once the returned order has been received the purchase will be inspected. If there are no issue with the product a refund will be processed within 14 days of recipt of the returned items. If an exchange is requested this will be processed in the same way. (Please note that the you "the customer" will incure cost of returning the product.) If there are any issues with the product we will be in touch as the earliest opportunity.
  • How long do i have to return my purchase?
    You have 30 days in total to return your purchase, this includes an inital 14 day period for you to inform the selling party that you wish to return the item and 14 days from the point of requesting a refund or exchange for you to return the item to the selling party.
  • What is your Return Policy?
    If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method (less initial Shipping cost).

Terms & Conditions

To see full T&C click the button below

Shipping & Returns

To see full Shipping & Returns Policy click below

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