Question 1

How long does it take to approve my refund request?

Accepted Answer

Once the returned order has been received the purchase will be inspected.  If there are no issue with the product a refund will be processed within 14 days of recipt of the returned items.  If an exchange is requested this will be processed in the same way. (Please note that the you "the customer" will incure cost of returning the product.)

If there are any issues with the product we will be in touch as the earliest opportunity.

Question 2

How long do i have to return my purchase?

Accepted Answer

You have 30 days in total to return your purchase, this includes an inital 14 day period for you to inform the selling party that you wish to return the item and 14 days from the point of requesting a refund or exchange for you to return the item to the selling party.

Question 3

What is your Return/Refund Policy?

Accepted Answer

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 30 days of purchase (14 day notice to return/request a refund & 14 days to receive item).Due to the nature of many of the products that we sell once an item is opened we cannot accept any returns of those products. You can return your sealed/unopened product for a different product, or a refund to the original payment method (less initial Shipping cost & service charges).   The only exception to the above is if your product is a pre-order you will receive a full refund (including postage) less the service charge.You "the customer" is liable for the cost of returning the product.

Question 4

Which courier can i return my parcel with?

Accepted Answer

You can return the parcel with any courier you wish!

However we do recommended returning with Royal Mail as this tends to be the quickest service with best results and also avoid sending with Evri, where we have had multiple issues with deliveries.

Please remember that if the parcel is lost, yourself as the sender is liable for the item being returned and any missing parcel(s) will be up to yourself to deal/claim with the courier that you send with.

Question 5

Is there a refund/cancellation service charge and how much is it?

Accepted Answer

Yes there is a refund service charge applied to any cancellation or requested returns. This also applies to any cancellations that we make due to the maximum order quantity on specific items.

If payment is made via credit/debit card or PayPal at checkout the Service charge is 2.5% of the overall cost of the order. If your order is via ClearPay/AfterPay or Klarna there will be a service charge of 5% of the overall cost of the order.

These charges covers the fees that we have to pay for accepting the payment and also to refund the payment.

Shipping & Returns

Shipping

Which service will my order be shipped with?

How much does delivery cost?

How long does it take to despatch my order?

How long will it take to receive my order?

How are my products sent? Are they protected?

Returns & Refunds

How long does it take to approve my refund request?

How long do i have to return my purchase?

What is your Return/Refund Policy?

Which courier can i return my parcel with?

Is there a refund/cancellation service charge and how much is it?

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